Latest news and insights.
UC Engineer Opening
We are looking for a UC Engineer with a passion for Cisco voice technologies. This position will be located in our Charlotte office. The UC Engineer will be responsible for working with our customers to implement Cisco UC solutions including (but not limited to) Unified Communications Manager (CUCM), Unity Connection, IM and Presence, Expressway, CUBE, and Contact Center products. Some travel will be required (expect up to 35%). Other responsibilities may arise as needed.
Giving back to Charlotte
At Cloverhound, we invest in human resources. We provide health care, 4% 401K matching, paid time…
Deploying Cisco TelePresence Management Suite (TMS) 15.7 on Windows Server 2016
When I had to deploy Cisco TelePresence Management Suite (TMS), I couldn’t find any simple straightforward guides to walk me through the installation. My only option was to read through the 70 page Cisco deployment guide (which isn’t fun), so I hope this blog helps you keep the deployment guide on the bookshelf.
New Year’s Cybersecurity Resolutions
It’s January 1st. The ball has dropped, the party is over, and you just remembered your…
What is your least favorite waiting room?
We’ve had a big month at Cloverhound! Our VirtualCourts™ solution, powered by Cloverhound’s VirtualQ™ framework, is…
CCE Precision Queue Membership Report
Background Back in version 9.0, Cisco introduced a new way to assign agents to queues: Precision…
Writing Your First CVP Studio Application
Overview This guide is meant to be a starting point for anyone who wants to write…
ServiceNow with Zomnio
Zomnio is our easy to use cloud IVR and Call Center platform. This will be a…
How to Monitor and Control Cisco Phones with JTAPI
When creating our Cloud Call Center platform, Zomnio, we wanted agents to be able to leverage their existing…
Connecting a Twilio SIP Trunk to vCUBE
Overview As we transition from a PRI and POTS telephony landscape to a SIP trunk based…