When you’re the founder of a company like Cloverhound, you live and breathe your business. It’s…
Cisco acquired IMI Mobile in early 2021 to fill out its cloud omni-channel strategy. IMI Mobile…
A Webex Contact Center queue is used for managing and organizing incoming customer interactions, such as…
What is single sign-on (SSO)? Single sign-on (SSO) is a session and user authentication service that permits…
Phone number lookup and identification has become an essential tool for businesses in the Contact Center….
Cloverhound is an innovative engineering company with deep roots in software development and collaboration technologies. We…
One of the most painful things to do when designing a phone system or contact center…
Webex Contact Center requires PSTN (Public Switched Telephone Network) access so you can do stuff like…
Drag and drop call flows are great, but when you need to start making decisions you…
As our product and customer base grows, so does our need for talented and creative…