Latest news and insights.
Cloverhound Awarded Cisco DSI Partner of the Year – USA Central
Cloverhound, Inc. Awarded Cisco DSI Partner of the Year – USA Central for Outstanding Commitment to…
10 Years of Connecting People!
When you’re the founder of a company like Cloverhound, you live and breathe your business. It’s…
SMS Enabled IVR with Webex Connect
Cisco acquired IMI Mobile in early 2021 to fill out its cloud omni-channel strategy. IMI Mobile…
Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation
A Webex Contact Center queue is used for managing and organizing incoming customer interactions, such as…
Configuring SAML Single Sign On for Cisco Call Manager, IM&P, Unity Connection, and Expressway with Azure as Identity Provider
What is single sign-on (SSO)? Single sign-on (SSO) is a session and user authentication service that permits…
Webex Contact Center + Sheet DB Integration
Phone number lookup and identification has become an essential tool for businesses in the Contact Center….
Our Team is Growing! Looking for a Project Manager (IT Experience a Plus)
Cloverhound is an innovative engineering company with deep roots in software development and collaboration technologies. We…
Prompt-Tools by Cloverhound
One of the most painful things to do when designing a phone system or contact center…
Webex Contact Center PSTN Decision Tree
Webex Contact Center requires PSTN (Public Switched Telephone Network) access so you can do stuff like…
Webex Contact Center Conditions and Variable Formatting with Pebble
Drag and drop call flows are great, but when you need to start making decisions you…