Latest news and insights.
Cloverhound Cloud Now Available on Webex App Hub
All-in-one contact center solution brings powerful analytics, campaign management, monitoring, and operational tools to Webex users…
Cloverhound Awarded Cisco DSI Partner of the Year – USA Central
Cloverhound, Inc. Awarded Cisco DSI Partner of the Year – USA Central for Outstanding Commitment to…
10 Years of Connecting People!
When you’re the founder of a company like Cloverhound, you live and breathe your business. It’s…
SMS Enabled IVR with Webex Connect
Cisco acquired IMI Mobile in early 2021 to fill out its cloud omni-channel strategy. IMI Mobile…
Webex Contact Center Queue Overflow with Cascading Teams and Skill Relaxation
A Webex Contact Center queue is used for managing and organizing incoming customer interactions, such as…
Configuring SAML Single Sign On for Cisco Call Manager, IM&P, Unity Connection, and Expressway with Azure as Identity Provider
What is single sign-on (SSO)? Single sign-on (SSO) is a session and user authentication service that permits…
Webex Contact Center + Sheet DB Integration
Phone number lookup and identification has become an essential tool for businesses in the Contact Center….
Our Team is Growing! Looking for a Project Manager (IT Experience a Plus)
Cloverhound is an innovative engineering company with deep roots in software development and collaboration technologies. We…
Prompt-Tools by Cloverhound
One of the most painful things to do when designing a phone system or contact center…
Webex Contact Center PSTN Decision Tree
Webex Contact Center requires PSTN (Public Switched Telephone Network) access so you can do stuff like…