Latest news and insights.
How to Monitor and Control Cisco Phones with JTAPI
When creating our Cloud Call Center platform, Zomnio, we wanted agents to be able to leverage their existing…
Connecting a Twilio SIP Trunk to vCUBE
Overview As we transition from a PRI and POTS telephony landscape to a SIP trunk based…
Modularity in Web Development: How to Reduce Coupling and Maximize Cohesion in Your Code
I never imagined my high-school physics teacher’s advice would apply to software design principles. When students…
Workforce Optimization: Configuration Caveats for System Admins and Technicians
Preface When working within the policies and constraints of modern IT departments there are many different…
Cisco Finesse Thick Client Screen Pop Gadget
Introduction As customers are forced to upgrade Cisco Agent Desktop (CAD) to the web-based Cisco Finesse…
Making RSpec Feature Tests More Semantic By Dividing Scenarios Into Sections
The Problem At Cloverhound, I was able to choose the testing framework and implementation that would…
Intro to Cisco CCE – Part 3 – Architecture
In the last two posts I outlined what CCE is and roughly how it works together with other pieces to handle calls. In this post, I’ll reference the two boxes from the last diagram labeled “CCE” and “CVP”, and blow them up to show you all the parts that come together to make them work.
Focusing on Consumer to Enterprise Collaboration: A new breed of Collaboration Tools built using Cisco Spark
Background In the last five years collaboration technologies have completely changed the landscape of consumer and…
Job Opening – UC Engineer – Denver
We are looking for a UC Engineer with a passion for Cisco voice technologies and coding….
Junior Product Manager / Business Development Manager
We are growing again at Cloverhound and this is probably our most unique role to date!…