Cloverhound Cloud Now Available on Webex App Hub
All-in-one contact center solution brings powerful analytics, campaign management, monitoring, and operational tools to Webex users
CHARLOTTE, N.C., – April 9, 2025 – Cloverhound, Inc., a leader in cloud collaboration and contact center solutions, today announced that its flagship product, Cloverhound Cloud, is now available on the Webex App Hub. This integration brings Cloverhound’s powerful analytics, campaign management, monitoring, and operational tools directly into the Webex ecosystem, empowering businesses to optimize their customer experience workflows through a secure and seamless web platform.
Cloverhound Cloud is an all-in-one SaaS web application designed to simplify and enhance cloud collaboration and contact center experiences. SOC2 Type II certified, Cloverhound Cloud ensures the highest standards of security and compliance, making it a trusted choice for organizations. The platform integrates seamlessly with Webex Calling, Webex Contact Center, and Webex Connect to provide actionable data and intuitive management tools that drive efficiency and performance.
“Joining the Cisco Webex App Hub represents a significant milestone in our mission to transform how businesses manage their contact centers,” said Chad Stachowicz, CEO at Cloverhound. “By bringing Cloverhound Cloud’s capabilities directly into the Webex experience, we’re enabling thousands of businesses to streamline their workflows, gain deeper customer insights, and deliver exceptional service—all without switching between multiple platforms.”
Key Benefits for Webex Users
Cloverhound Cloud enhances the Webex Collaboration and Contact Center experience through four core functionalities:
Streamlined Campaign Management: Simplify outbound campaigns with intuitive tools and robust dialing rules that ensure compliance with federal and local regulations. Cloverhound Cloud integrates seamlessly with Webex Contact Center and Webex Connect, enabling organizations to launch omni-channel campaigns in just a few clicks, improve agent productivity, and achieve better outcomes.
Advanced Analytics: Access comprehensive Call Detail Records and recordings analysis, providing deep insights into communication patterns, call quality, and customer interactions. These insights enable data-driven decisions that improve service delivery and customer satisfaction.
Optimized Contact Center Operations: Empower business users to manage critical contact center functions such as hours of operation, holidays, prompts, and queue behaviors—without requiring administrative access. Cloverhound Cloud also supports advanced routing logic through lookup tables and introduces cloud functions, allowing administrators to extend Webex Contact Center capabilities with custom scripts and workflows.
Intelligent Monitoring: Leveraging years of specialized expertise in Webex Contact Center environments, the Monitoring module goes beyond standard tools by capturing and interpreting the application’s true operational state. The functionality offers 24/7 IVR monitoring with scheduled calls to verify prompt playback and back-end system functionality, plus detailed flow tracing that provides step-by-step visibility into every customer interaction. This enables teams to quickly identify and resolve issues before they impact customer experience.
Availability
Cloverhound Cloud is available immediately on the Webex App Hub. Businesses can sign up to the application at apphub.webex.com and start transforming their contact center operations today.
For more information about Cloverhound Cloud and its integration with Cisco Webex, visit https://cloud.cloverhound.com or contact sales@cloverhound.com.
About Cloverhound
Founded in 2014, Cloverhound is a leader in cloud communications and contact center solutions. With a team of highly specialized engineers and industry experts, Cloverhound designs, implements, and supports innovative solutions that help businesses deliver exceptional customer experiences.
Cloverhound’s commitment to security and reliability is underscored by its SOC 2 Type II certification, demonstrating adherence to rigorous standards for data security, availability, and confidentiality. Cloverhound’s suite of products, including Cloverhound Cloud, Vigilus, and Cloverhound Connect, are built on years of expertise and deep understanding of enterprise communications needs.
Serving industries such as government, healthcare, financial services, and retail, Cloverhound delivers solutions that empower mid-sized businesses to Fortune 500 enterprises. Headquartered in Charlotte, North Carolina, with a strong remote workforce, Cloverhound is proud to be a Cisco Solutions Partner with multiple technical certifications. For more information about Cloverhound’s products and services, visit www.cloverhound.com.
Media Contact:
Alonso Bogarin
abogarin@cloverhound.com
sales@cloverhound.com
www.cloverhound.com