Cloverhound continues to grow. We’re hiring a Collaboration Engineer!

Cloverhound is an innovative engineering company with deep roots in software development and collaboration technologies.  We are a high energy team that excels at the forefront of exploring and designing modern solutions that industries and businesses use every, single day – solutions that make processes more efficient and peoples’ lives easier.

Job Summary

The Collaboration Engineer position is a member of a team responsible for designing, implementing, and supporting various technical solutions.  The Collaboration Engineer position is a mid-level position for candidates seeking an engineering career focused on networking, collaboration, or contact center technologies. The ideal candidate for this position is someone with previous experience working in a customer-facing service, support, help desk, or administrator role.

Responsibilities

• Assist with installation of servers, VMs, and applications.
• Install collaboration and contact center solutions, leveraging Cloverhound’s best practices
• Configure collaboration and contact center solutions to meet customer-defined objectives
• Troubleshoot collaboration and contact center solutions
• Perform incident, service request, and problem management functions
• Work and escalate problem management and root cause analysis as needed
• Perform testing of collaboration and contact center technologies
• Documentation of collaboration and contact center environments
• Perform training for end-users, partners, and peers
• Participate in customer-facing engagements throughout lifecycle of project
• Perform peer reviews of collaboration and contact center installations and configurations
• Maintain collaboration and contact center certifications and obtain new certifications as identified by Cloverhound

Minimum Qualifications

• Bachelor’s degree or equivalent experience preferred
• Desire to learn the following technologies :
  • Cisco UCCX / Webex Contact Center
  • Cisco UCM / Voice Gateways / Webex Calling / SIP Trunking
  • Amazon Connect
  • Twilio
  • IVR scripting
• Understanding of cloud collaboration and contact center concepts

Knowledge, Skills, and Attributes

• Excellent verbal and written communication skills, including effective presentation skills
• Perform incident, service request, and problem management functions
• Desire to learn new technologies and share knowledge with team members
• Strong organizational, multi-tasking, and time management skills
• Strong problem solving abilities
• Ability to perform tasks with minor supervision
• Exemplify personal drive and integrity

Compensation

• $60,000 – $80,000 per year

Benefits

• 401(k)
• 401(k) Matching
• Dental Insurance
• Health Insurance
  • Provided by Healthcare Marketplace (healthcare.gov)
• Life Insurance
• Vision Insurance
• PTO
• Parental Leave
• Professional Development Assistance
• Referral Program

Please send your resume to jobs@cloverhound.com with the title “Collaboration Engineer” in the subject line.