Contact Center Capabilities

With expertly trained, custom development skill-sets and a team of engineers focused solely on these capabilities, there’s no limit to what we can make possible for Contact Center solutions.

  • UCCE and UCCX capabilities including all Call Recording Solutions, Reporting packages (Exony, NICE, CUIC), Web and Email interaction
  • Self-service in CVP and UCCX/IP IVR
  • Outbound dialing specialties such as customer callback applications and custom built dialing list processing modules for UCCE
  • Internal provisioning tool and scripts for automation of large deployments
  • Custom reporting for both UCCE and UCCX with CUIC
  • Expertise in developing custom finesse gadgets
  • Advanced contact center audit configuration

Data Center Design, Configuration, and Deployment

Accelerate your data center design and rollout all while minimizing risk with Cloverhound’s advanced knowledge. As your trusted advisor, Cloverhound can fully support your team’s needs and on-premise, cloud, and multi-cloud deployments like never before.

  • Physical deployment plus configuration of UCS components including, blades, fabric interconnects, vHBAs, vNIC, and more
  • Full security suite capabilities, including ASA Portfolio, ISE, FirePOWER, FireSIGHT and associated products
  • Full router/switch design and deployment capabilities
  • Experienced in BYOD security policies with ISE
  • BGP, EIGRP, OSPF design and implementation for enterprise networks
  • Nexus 1000v, 2k, 5k, 7k and 9k design and implementation
  • VPN tunnel and associated architectures

Unified Communications and Video

Cloverhound’s UC & Video services are built to serve customers, reduce operational complexity, and make a flexible path to integrated, agile collaboration solutions more possible.

  • Full product set support for UC. This includes Communications Manager, Unity Connections, IM & Presence
  • Full Video Capabilities including Telepresence with vTS, Conductor, VCS and Expressway with experience with almost every endpoint on the market
  • All mobile remote access projects including Expressway

API Development and Integration

We develop API integrations built for two things the world needs now more than ever: connection and collaboration. Our team of developers specialize in integrating voice services with web services.

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