Latest news and insights.
Connect to console using Terminal on OSX
For longer than I can remember, I’ve used SecureCRT for all of my console needs. By…
What do we want? Video! When do we want it? NOW!
In this post, we will be covering the deployment and configuration of Cisco’s Telepresence video-conferencing solution….
How to Mask Your Phone Number With Tropo and Ruby On Rails
In this post, we’ll show you how to create a Ruby On Rails web application that…
Job Opening – UC Voice Engineer – Charlotte
We are currently looking for an experience UC Voice Engineer to join our team in Charlotte!…
Tropo WebAPI with Ruby on Rails and Heroku
What is Tropo? Tropo is a cloud-based voice and text messaging solution provider. Essentially if you…
Cisco AXL API with Ruby
Cisco AXL API with Ruby In this post I’m going to talk about Cisco’s AXL API…
Cisco Expressway – The First Step Towards a VPN-less Enterprise – Part 2
In this second part focused on VCS Expressway configuration, I will be detailing our current lab…
Learning Simple Self Service App Creation for UCCX with Philips HUE
Overview One of the things Cloverhound specializes in is Self-Service IVR and customized apps for the…
Intro to Cisco CCE – Part 2 – Call Flow
This is Part 2 of a series. Check out Part 1 and Part 3. Intro In part 1,…
Intro to Cisco CCE – Part 1 – Context
I’ve worked with Cisco’s Contact Center Enterprise, or CCE, for over a decade now. The documentation…