Latest news and insights.
Open, Closed and Holiday Schedules in Webex Contact Center (Routing Strategies)
If you’re open 24/7/365 at a single location and what time it is in the world…
2021: A Year in Review
2021 presented major challenges to businesses of all sizes, but it also offered unique opportunities for…
End-to-End Encryption in Webex
Encryption. We’ve all heard that word, but what does it mean? Encryption, in short, is the…
Installing Nuance Speech Suite 11.0 – The Ultimate Guide
In newer versions of Nuance a Management server is required for managing configuration. Because of this…
Part 1: Installing PCCE 12 – The Core
Lately Cloverhound has been doing a lot of work on PCCE and with the introduction of…
Our team is growing! We’re hiring a Unified Communications Engineer!
Cloverhound is a Charlotte-based telecommunications, software product and services company with offices in Charlotte and Denver….
The Importance of Wireless Surveys
It’s essential to use a wireless solution to establish internet connectivity in the corporate environment. Building…
Our Year in Review
I’m proud to say 2019 was Cloverhound’s best year ever. It was a year of dynamic…
2020 New Year’s Cybersecurity Resolutions
Every year, it’s a good idea to update your cybersecurity practices – even if that just…
We’re growing our team. Cloverhound is hiring a UC/CC Architect.
Cloverhound is hiring an experienced UC/CC Architect who will bring unique talents and significant revenue potential to our growing company. This position will be located in our Charlotte office, with the option of remote work for the right candidate. This is a senior-level position, requiring at least a decade of unified communications and/or contact center experience. The ideal candidate will be a proficient coder with API experience integrating to UC and CC Technologies.